Shopping FAQ
1. Ordering Options
Online – Add items to your Shopping Bag and check out securely as a guest or with your account.
Phone – Call 800-532-0207; we’ll confirm size, color, address and payment. A confirmation email with tracking link follows.
2. Account & Benefits
An account is not required, but you’ll enjoy:
• Early access to new drops
• Saved wish-list items
• Faster payments & deliveries
• Full order / return historySign-up via Sign In / Create Account.
Forgot password? Click Forgot Password or contact Customer Care.
3. Delivery
Services and costs are calculated automatically at checkout based on your country.
See Delivery Times & Costs for detailed lead times.
4. Returns & Exchanges
Complimentary returns within 14 days.
Pre-paid return label enclosed.
Full procedure in Returns / Exchanges section.
5. Pre-Orders
Secure first access to upcoming styles.
Payment captures on dispatch; estimated ship date shown on product page.
Mixing in-stock & pre-order items? We’ll ship separately; you pay shipping only once.
6. Stock & Availability
Size selector shows Available or Sold Out.
Looking for a sold-out item? Email contact@syrenaswimwear.com and we’ll try to locate it.
7. Size Guide
| Size | Bust | Waist | Hips |
|---|---|---|---|
| S | 34 in | 28 in | 37.5 in |
| M | 36 in | 30 in | 39.5 in |
| L | 38 in | 32 in | 41.5 in |
Each product page links to the full guide with fit tips.
8. Packaging & Gifting
Every order arrives inside our water-resistant Syrena Swim Bag.
Gift wrap & message complimentary—select in checkout; we pack with tissue and pink ribbon.
9. How to Place an Order – Step-by-Step
Browse, select size/color.
Click Add to Bag.
Review in MY BAG.
Click Checkout Securely and follow prompts.
Email 1: order confirmation.
Email 2: dispatch notice with tracking.
10. Wish List
Tap the ♥ icon to save an item. Share via email or social; stock is not reserved.
11. Order Status & Modifications
Order received? You’ll get an instant confirmation and a second email with tracking when shipped.
Need to amend or cancel? Details can’t be edited once accepted; cancel and re-order, or contact Customer Care for assistance.